Borrowing Privileges - NEOS Libraries Clients
Type of Material
Fines per item
|UA Books & Periodicals||2 weeks||4*||$1.00/day|
|Specialized materials (multimedia, sound recordings, gov't docs, microform, curriculum, etc)||Varies (check with library)||4*||$1.00/day|
|U of A Course Materials||2 hrs||None||$1.00/hr|
|Law: 1 day||None||$6.00/day|
|Note: Some Specialized materials and Course Materials may not be available to visitors.|
Number of items that can be borrowed: Unlimited
U of Alberta Items can be renewed four times if no other user needs the item. If you still need material after your renewal limit has been reached, you will need to bring the material back to a University of Alberta Library Service Desk. It will then be discharged, and you may sign out the material again.
*When items are overdue, your account will be blocked and you will not be able to renew online. If you need assistance with renewing a book , please call 780-492-4174 / Augustana: 780-679-1156.
Fines are charged at the rates outlined in the table above to a maximum of $31.00 per item.
Suspension of Borrowing Privileges
Borrowing privileges will be suspended when: 1) bills/accruing fines total over $50.00; 2) materials are overdue for more than 31 days (items will then be considered lost and a charge of $150.00 will be added to your account); or 3) when Recalled material is not returned by the revised due date.
Lost Book Charge
Before paying a lost book charge, it's a good idea to contact the owning library first to determine whether the book may have been returned without being discharged, and for material belonging to non-U of Alberta Libraries, to determine policies and procedures regarding payment for lost books. Lost book charges for books owned by non-U of Alberta NEOS Libraries must be paid to the owning library.
For University of Alberta material, there will be a charge of $150.00 for each lost item. If a lost item is found and returned after a lost book charge has been paid, a refund will be issued up to one year after payment of the lost book charge. The found material must be returned direclty to a Service Desk before initiating the refund process. $31.00 late fines will still apply.
- Discretionary fine (for breach of regulations, abuse of privileges, etc): $50.00
- NSF Cheque Charge: $25.00
- Rebinding/repair charges for items returned damaged: Charges will vary
- Return materials on time
- Check your date due slip or My Account
- Check your email for Due Date notices
- Renew material online at My Account or by calling the library at 780-492-4174
- Plan for out of town stays by returning material that might be recalled before you leave
Paying Fines and Lost Book Charges
Note: please have your library card barcode information ready in order to pay fines. Fines may be paid at most NEOS Libraries. Lost book charges must be paid at the library owning the book. Fines payments are not accepted at UAlberta Library Service desks. Below are the options for paying Library fines at UAlberta Libraries:
- Self-service machines: Credit card and debit card payment can be made using self-service machines in Rutherford, Cameron, Coutts (Education), John Walter Scott (Health Sciences), and Bibliotheque Sait-Jean libraries.
- InfoLink: Cash or ONEcard payment can be made in-person at all six (6) InfoLink locations. Credit or debit card payment is also available at the InfoLink ONEcard Service Centre (HUB mall) and the InfoLink Desk at Student Life Central (Lower Level SUB). Note: if paying with debit or credit card, $5.00 minimum required. Please refer to InfoLink website for hours of operation.
- By Mail: Cheques should be made payable to University of Alberta Library and include your ONEcard/Library Barcode Number or Student ID Number on the back of the cheque. If your cheque does not already include your current address and telephone number, include this information on the cheque as well. Mail cheque to:
Financial Systems and Analysis Office
University of Alberta Libraries
5th Floor, Cameron Library
University of Alberta
Edmonton, AB T6G 2J8
- By Phone: Credit card payments can be made be by phone by calling Library Financial Services and Analysis Office at 780-492-8320, Mon-Fri, 8:30-4:00. If you leave a voicemail, provide only your name and phone number. Do NOT leave your credit card number on the voicemail. FSA will normally return calls on the same day, except for messages left towards the end of business hours.
Fine Appeals: If you feel your fine is not valid, please submit a Fines Appeal Form.