Library Technology Support
Library Helpdesk
Refer to IT Service Desk Changes before submitting a ticket.
Library Helpdesk: Submit a Ticket
(Only available on campus or when logged into the libraries university vpn; otherwise, email libhelp@ualberta.ca to submit a ticket)
Library Helpdesk Agents: View/RespondIST Helpdesk
- IST Helpdesk
- Campus St. Jean Service Desk
- Phone (Direct): 780-465-8773
- Augustana Service Desk
- Phone (Direct): 780-679-1600
IT Service Desk Changes
Staff ID Changes
- Staff Directory Website Profile Update
- IST Evergreening Questions & Answers
- Technology Evergreen Process for Library Desktops & Laptops
- Technology Process for Library Staff Onboarding
- Techology Process for Library Staff Location Transfers
- Technology Process for Library Staff Departures
- Library Staff - Standard and Requestable Software